Author: Ian Payne

Editorial – Ian Payne Many companies to improve their customer service have begun to use good call center scripts to ensure every customer get the […]

Editorial – Ian Payne A WW1 memorial service was held at the Marlpit Lane Memorial Ground on Sunday 24th August attended by Coulsdon Residents Associations, […]

Editorial – Ian Payne Is it time to talk about the weather again? It’s been hot and stormy and we love it. Do take pity […]

I’m writing this newsletter two days before we meet. My excuse is that for three weeks I had to be a carer (to my wife’s […]

THANK HEAVEN FOR THE NHS Thank heavens for the NHS. My wife slipped on a flight of stone steps at the end of April and […]